Norwegian Dawn from Port Louis to Cape Town
YOU ARE ADVISED TO CAREFULLY READ AND REVIEW ALL OF THE TERMS AND CONDITIONS BELOW
TERMS AND CONDITIONS
Terms and Conditions: Please click here to review as they apply to your reservation: www.ncl.com/about/terms-and-conditions
Full promotional terms and conditions: www.ncl.com/termsandconditions/promotions
Cancellation Fee Schedule: www.ncl.com/about/cancellation-fee-schedule
Data Protection: The protection of your personal data is particularly important to us. All personal data is collected and processed in accordance with our Privacy Policy.which is available at: www.ncl.com/about/privacy-policy
THINGS TO KNOW
Contact Us: If you have general questions, you may also be able to find answers on our website www.ncl.com. Alternatively, please contact your travel professional or Norwegian Cruise Line.
Documentation Requirements: Please note that all guests are responsible for ensuring they have the correct passport and visa requirements. Passport information is required for all Guests in advance of sailing, in order to comply with mandatory regulations and policies of the Governments of various Countries. For further information, please refer to www.ncl.com/freestyle-cruise/cruise-travel-documents.
Travel Protection: Norwegian Cruise Line highly recommends that every guest purchase Travel Protection to include trip cancellation coverage.
Service Charges: A fixed service charge per guest, per day (for guests three years and older) can either be pre-paid with your reservation or charged to your onboard account once onboard. Our crew is encouraged to work together as a team. Staff members including complimentary restaurant staff, stateroom stewards and behind- the-scenes support staff are compensated by a combination of salary and incentive programs that your service charge supports. If you receive excellent service from any of our crew members and feel so inclined to recognize them further, you are free to do so. To view our current service charge rates and for more information, please visit Frequently Asked Questions (ncl.com).
PASSPORTS, VISA & TRAVEL REQUIREMENTS
Norwegian Cruise Line recommends for all guests to follow, and where possible, sign up for notifications from their local government on international travel regulations that may prevent, restrict, or require additional documentation when travelling to another country for embarkation or during their cruise.
Documentation: All guests must provide Norwegian Cruise Line with their full legal names, EXACTLY as they appear on their passports by the final payment date, to avoiddenial of boarding. All guests require proof of citizenship for cruises that begin and end in the same U.S. port (a valid passport is strongly recommended). A valid passport is required for all other cruises. In addition to your passport, a visa may be required. Visa requirements vary by country and are subject to change. For the appropriate requirements based on your itinerary and nationality please contact your travel professional, local immigration office or www.ncl.com/traveldocs. It is the guest’s responsibility to obtain required visas and other documentation prior to sailing, including vaccinations for infectious diseases. Failure to arrive with proper documentation could result in denied boarding, and no further compensation will be offered.
PREPARE FOR YOUR CRUISE
Travel Requirements and Protocols: For up-to-date information please visit www.ncl.com/safe and www.ncl.com/travel-requirements-by-country.
Online Check-In: We highly recommend guests to complete their online check-in form at www.ncl.com at least 21 days and no less than 3 days prior to the vacation start date. Guests who complete the online check-in will still need to check-in with our port agents to complete the boarding process. Guests who do not complete their online check-in will be required to complete the entire check-in process at the pier, at least 2 hours prior to the departure time noted on their cruise documents.
Final Boarding Time: Please be advised that on embarkation day, all guests must be onboard the ship no later than two (2) hours prior to the departure time noted on their cruise documents or they will not be permitted to sail.
Cruisetours: Guests who have booked a pre or post cruise Cruisetour, and who are traveling with another reservation, must verify that all applicable reservations are booked on the same cruise and Cruisetour where necessary. Cruisetour hotel reservations are not guaranteed to be assigned at the same property for multiple reservations traveling together and are subject to change. To advise us you are travelling with multiple reservations, please contact Norwegian Cruise Line or your travel professional directly.
Shore Excursions: Guests are encouraged to book their Shore Excursions through Norwegian Cruise Line for the widest selection of tours along with some important added benefits – safe and reliable tour operators, easy pick-up, and drop-off at the pier. For complete tour descriptions and to pre-purchase, please visit www.ncl.com/excursions.
For more information to prepare for your cruise, please visit: www.ncl.com/prepare-for-your-cruise
SPECIAL REQUESTS, ACCESSIBILITY & MEDICAL CONDITIONS, PREGNANCY & INFANTS
Norwegian Cruise Line is committed to providing inclusivity and access to world-class vacation experiences by continuously improving and applying the most updated accessibility standards to exceed our guests’ expectations. Some guests may have medical questions or concerns regarding the following, but not limited to:
- Mobility Challenges
- Deaf and Low Hearing
- Blind and Low Vision
- Dietary Requirements
- Medical Needs
- Service Animals
- Pregnancy
- Travelling with infants
- Additional Assistance
If any of the above apply to you or your guests, or you have any other questions please visit www.ncl.com/about/accessible-cruising to learn more or contact Norwegian Cruise Line.